This Privacy Policy explains how TripiSort ("TripiSort", "we", "our", or "us") collects, uses, shares, and safeguards your information when you use our travel and booking services, websites, and related applications (collectively, the "Services").
1. Information We Collect
We collect information in the following categories:
- Identity & Contact: name, email, phone number, address, company/office name (if applicable).
- Travel Documents: passport details, national ID numbers, visa information, dates of issue and expiry.
- Booking Details: itineraries, service selections (flights, hotels, transfers, insurance, etc.), customer/guest lists, special requests.
- Payment & Billing: payment method, transaction references, invoicing details (we do not store full card data on our servers).
- Usage & Device: pages viewed, clicks, browser type, IP address, device info, cookies and similar technologies.
- Communications: messages, notes, uploaded documents relevant to your booking.
2. How We Use Your Data
- Provide, operate, and maintain the Services and process your bookings.
- Fulfil legal/contractual obligations with airlines, hotels, and other travel suppliers.
- Communicate with you (confirmations, updates, support, policy changes).
- Personalize and improve the Services, including quality assurance and analytics.
- Detect, prevent, and address fraud, security, or technical issues.
- Comply with applicable laws and regulatory requirements.
3. Cookies & Similar Technologies
We use cookies to operate and improve the Services (e.g., session, preferences, analytics). If required by law, we will request consent for non-essential cookies.
Types of cookies we use
- Essential cookies: required for basic functionality such as authentication and session management.
- Analytics cookies: help us understand how visitors interact with the Services so we can improve them.
- Preference cookies: remember your language, theme, and display settings.
4. Third-Party Services
We may share your information with:
- Travel Suppliers & Partners: airlines, hotels, ground handlers, insurance providers -- strictly to fulfil bookings you request.
- Service Providers: IT hosting, payment processors, customer support tools -- bound by confidentiality and data processing agreements.
- Authorities: when required by law, court order, or to protect rights, safety, or property.
Our websites may contain links to third-party sites; we are not responsible for their privacy practices.
5. Data Security
We implement administrative, technical, and physical safeguards (role-based access, encryption in transit, audit logging). No method is 100% secure, but we continuously work to protect your information.
6. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Restrict or object to certain processing activities.
- Data portability (receive data in a structured, machine-readable format).
To exercise these rights, contact us at info@tripisort.com.
7. Data Retention
We retain personal data only for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.
8. Changes to This Policy
We may update this Policy. We will post the updated version and adjust the "Last updated" date. Material changes may be communicated via the Services or email where appropriate.
9. Contact Us
Email:
info@tripisort.com
Address: Jordan, Amman